Thursday, August 20, 2009

Telephone Customer Service Fundamentals

This is a great presentation to review with your CSRs and dispatchers on customer service over the phone. The only beef I have is the admonition to avoid ever telling the customer, "I don't know."

It's okay to say, "I don't know," as long as it's followed by, "But I'll find out."

Watch the presentation in full screen...

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