Thursday, November 19, 2009

30 Things Every Technician Should Know

Field service personnel know a lot about making repairs. Yup. They can fix stuff. But service is more than turning a wrench and all of the technical knowledge in the world isn't enough. Here are 30 things every technician, plumber, electrician, and mechanic should know...

1. Payroll is the starting cost of a technician to a company. Other direct costs include everything from payroll taxes, uniforms, trucks, vehicle insurance, and worker’s comp to benefits. When all is said and done, the non-payroll costs of employing a technician range from as little as 30% to as much as 100% of payroll.

2. Education is a professional’s lifetime proposition. Only the ignorant think they know it all.

3. Technicians must fix more than the problem. On every service call, there is broken equipment and a broken customer. Both must be fixed for a complete repair.

4. The technician is an ambassador for the company when in uniform or behind the wheel. A technician’s driving habits on the road and personal courtesy everywhere reflect on the company. Since no one knows when someone is watching, a technician should act as though someone is always watching, unlike the technician who was caught on camera by Dateline when he relieved himself in the customer’s bushes.

5. Every technician is a supplier. Technicians are suppliers to some poor soul in the office who depends on the legibility and completeness of the paperwork to do their jobs.

Read more at Contracting Business.

Read Part 2 at Contracting Business.

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