Tuesday, December 15, 2009

Protection From the Wrong Cheeseburger

Think you have customer service issues? Try running a fast food franchise where the customer calls 911 seeking protection from the wrong cheeseburger.

When I talk about the need to fire a customer every now and then, this is the customer you should fire.


  1. Thanks for a great laugh this morning. I am pretty sure I have never had a customer this bad!

  2. As much consulting as you do, I'm sure it's just a matter of time.

  3. Love to see this discussion! It’s great to see you all working through the issues and also, it’s great to see recommendations for testing. In the end, it’s what your actual users do and prefer that should be your biggest driver in making these decisions.
    Great article and discussion!
    online marketing